Grievance Redressal.

Users may contact:

Please include:

• •Name
• •Registered mobile/email
• •Order/booking number
• •Transaction ID/UTR where applicable
• •Seller/service provider name
• •Description of the complaint
• •Supporting documents where applicable

Where the complaint is submitted through an applicable support channel, payintimeHub may assign a complaint/ticket reference number.

Where the complaint concerns an independent seller/service provider, payintimeHub may forward or coordinate the complaint with the relevant seller.

Seller information may be made available as required by applicable law.

Education/course complaints may be referred to the relevant institution or course provider where the issue concerns course delivery, admission, faculty, certification or academic matters.

Property disputes involving ownership, title, possession, tenancy, brokerage or agreements may need to be resolved between the relevant parties and/or through the appropriate legal forum.

Product quality, delivery, incorrect product or damaged product complaints may be investigated with the relevant seller/logistics provider.

Travel-service complaints may be coordinated with the applicable travel operator, airline, hotel or service provider.