Shipping & Delivery.
This Shipping & Delivery Policy applies to physical products purchased through PayintimeHub, including grocery and other eligible marketplace products.
Shipping & Delivery Policy
This policy explains how physical orders placed through PayintimeHub are delivered, what delivery timelines depend on, and what to do if something goes wrong with your delivery.
Scope
This Shipping & Delivery Policy applies to physical products purchased through PayintimeHub, including grocery and other eligible marketplace products.
Delivery Responsibility
Depending on the order, delivery may be handled by:
- •The seller
- •A third-party logistics provider
- •PayintimeHub
- •Another authorised delivery partner
Delivery Address
Customers must provide an accurate delivery address and contact number.
Delivery Timelines
Estimated delivery timelines will be displayed during the order process where available. Delivery times may vary depending on:
- •Location
- •Seller
- •Product availability
- •Logistics provider
- •Weather
- •Public holidays
- •Local restrictions
- •Other circumstances outside reasonable control
Grocery Delivery
Grocery delivery may be subject to local delivery availability and operating hours. Certain products may be unavailable in particular locations.
Failed Delivery
If delivery fails because the customer is unavailable, provides an incorrect address or does not respond to delivery attempts, additional delivery arrangements or charges may apply where permitted.
Damaged or Incorrect Products
Customers should contact PayintimeHub as soon as possible if:
- •The wrong product was delivered
- •The product arrived damaged
- •The product is materially different from the listing
- •Another delivery-related issue occurred
Photographs or other evidence may be requested.